Effective Date: 20th May 2018
Effective Date: 20th May 2018
We have tried to be brief and clear. We are happy to provide any additional information or explanation.
WHO WE ARE
The company is Upwood Holiday Park, Black Moor Road, Oxenhope, BD22 9SS.
Our nominated Data Controller is Mr W. F. Towers
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would appreciate the chance to deal with your concerns first.
It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes.
HOW WE COLLECT YOUR PERSONAL DATA
You may give us data orally or by filling in forms or by corresponding with us by post, phone, email, social media or otherwise, for example when you:
We may also receive personal data about you from third parties, including other customers when they interact with us, this includes but is not limited to, information received from credit agencies, and guest data when checking in.
HOW WE USE YOUR DATA
We will only use your personal data when the law allows us to, and only where we believe we have a legitimate interest to do so, which includes; If you are an existing customer of Upwood Holiday Park or a user of our services, we have a legitimate interest in storing your provided customer data, and also providing you with relevant information and marketing information on our products and services. We, of course, respect your right to privacy and you can opt out at any time as detailed further in this policy.
We have set out below how and why we plan to use your personal data:
We will get your express opt-in consent before we use your personal data for any other marketing purpose. We do not, nor will not sell or share your personal data with any third party for their own marketing purposes.
You can ask us to stop sending you information at any time by contacting us at firstname.lastname@example.org
CHANGE OF PURPOSE
Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.
However, if we need to use your personal data for a new purpose and the law allows us to do so, we will notify you and explain the legal basis for our actions.
VISITORS TO OUR WEBSITE
If we want to collect personally identifiable information through our website, we will be up front about this, such as making a booking or completing a form.
When someone visits our website, we may use a third-party service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We may record your session using Hotjar analytics; no personal information such as payment details, email address, address, or name will be displayed or recorded.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
IF YOU FAIL TO PROVIDE PERSONAL DATA
If you do not provide personal data to us and this would prevent us from performing the contract we have or are trying to enter into with you, or place us in breach of the law, we may have to cancel our contract. We will notify you if this is the case.
DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with third parties to help us run our business or carry out our obligations to you:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
HOW LONG WILL WE USE YOUR PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You can ask us about the retention periods for different aspects of your personal data by contacting us at email@example.com
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
YOUR LEGAL RIGHTS
You have the right to:
We do not knowingly collect data relating to children, for any promotional or marketing purposes.
Please be advised that promotional photographs and videos may be taken around our park, including during the entertainment and activities events.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, and those listed above all cookies will expire after 30 days.
We confirm we have complied with the government's guidance on managing the risk of COVID-19